Our Commitment

We aim to provide high-quality refurbished products that meet or exceed your expectations. If you’re not satisfied, we’ll work to make it right.

Eligibility for Returns

You may request a return or exchange if:

• The item arrives damaged or defective.

• The product you received does not match the listing.

• You experience a hardware fault covered by warranty.

Conditions for Returns

• Returns must be initiated within 7 days of delivery.

• Items must be returned with all original accessories, manuals, and packaging.

• Products showing signs of misuse, unauthorised repair, or serial number removal are ineligible.

Non-Returnable Items

• Clearance or “final sale” items (unless faulty).

• Software, licenses, or downloadable items.

• Products damaged by accidents, spills, or power surges.

Refund Process

1. Contact us at [insert email/phone] with your order number and issue.

2. Our team may provide troubleshooting help or issue a return authorisation.

3. Once we receive and inspect the product, we’ll process your refund or replacement.

4. Refunds are issued to the original payment method within 5–10 business days after approval.

Shipping Costs

• If the return is due to our error (e.g., faulty product), we cover return shipping.

• If you change your mind, you’re responsible for return shipping charges.

Warranty Claims

If a product develops a fault during the warranty period, we may:

• Repair the item.

• Replace it with an equivalent unit.

• Offer store credit or a refund if neither is possible.